Booking import: CSV from your OTAs, Google Sheets sync, and custom templates

Viator GetYourGuide Headout Google Sheets sync Custom CSV Airbnb Experiences
An operator's reality

Growth exposes every weak spot in the day.

From OTA chaos to guide coordination, check-in pressure and payout disputes, Itoura is shaped around the problems operators and guides face every day.

Bookings scattered across every channel

Viator, GetYourGuide, Expedia, direct sales and spreadsheets all need reconciling before capacity mistakes happen.

OTA tabsduplicate entrycapacity risk
Guide rosters that change by the hour

Availability, languages, skills and fluctuating demand are hard to match when the operating day keeps moving.

last-minute gapswrong fitguesswork
Admin work that eats the week

Admins and ops managers lose hours to manual entry, spreadsheet cleanup, guest edits and repeated status checks.

spreadsheet cleanupmanual entrystatus chasing
Payouts that turn into disputes

Guide payouts, commissions, bonuses, tips and costs are calculated manually, creating delays and trust issues.

spreadsheet mathlate paymentsdisputes
Busy days with unclear margins

Owners can see demand is high, but not which departures are late, overstaffed, underfilled, profitable or at risk.

margin blind spotslive riskno single view
The platform

Nine modules. One source of truth.

Every stage of a tour's lifecycle, from the moment a guest books to the moment a guide is paid, runs on the same connected data.

01

Booking import engine

Sync every OTA and your direct site into one unified inbox. No re-keying, no overbooking.

02

Tour instances & templates

Build a tour once, then spin up recurring departures in seconds with capacity and pricing baked in.

03

Availability board

See guide and coordinator availability, languages and skills against live demand. Assign without conflicts.

04

Guide & coordinator scheduling

Drag-and-drop assignment that respects rest rules, certifications and who's actually best for the tour.

05

Streamlined check-in

Fast on-site guest check-in with manifest, waivers and headcount, bottleneck-free at the meeting point.

06

Rescheduling tool

Move a guest or a whole departure in a few clicks. Notifications, capacity and payouts update themselves.

07

Live operations visibility

A real-time map and feed of every tour in motion, so you spot a problem before the guest does.

08

Operational intelligence

Analytics on fill rate, channel mix, guide performance and margin, turning the day's data into decisions.

09

Automated Payout Engine

Per-head rates, bonuses and tips calculated automatically. Pay every guide accurately, on time, every time.

How it works

From booking to settled day, in six steps.

One connected workflow keeps bookings, tours, guides, check-in, changes and finance work in sync.

01
Import

Bring OTA CSV bookings and direct bookings into one workspace.

02
Organize

Create tour instances from templates and keep bookings tied to the right departure.

03
Assign

Use availability board access to coordinate guides and operational coverage.

04
Check in

Run check-in, bulk check-in and live ops visibility from Mission Control.

05
Reschedule

Manage guest changes and rescheduling workflows when plans shift.

06
Settle

Review payout workflows and export finance-ready reports.

Single source of truth

Every booking, one inbox.

List aggressively on every OTA without drowning in admin. Import every sale by CSV (Viator, GetYourGuide, Headout, your own site) into one reconciled view, deduped and capacity-aware.

  • Less manual entry. Bookings land with guest details, language and pickup context attached.
  • Overbooking protection. Shared capacity across channels means the 13th seat on a 12-seat van never gets sold.
  • Channel-mix clarity. See exactly which sources drive which departures, and what they cost you.
Start free trial →
Booking import · 6 sources
Imported
Viator142
imported 1m ago
GetYourGuide98
imported 2m ago
Headout54
imported 1m ago
Direct118
imported now
Unified booking inbox412 today · 0 conflicts
VIAM. Rossi ×208:00 Sunrise WalkAuto-placed
GYGL. Chen ×410:15 Vineyard TripAuto-placed
DIRA. Müller ×209:30 E-Bike TourAuto-placed
People + platform

Your whole team,
powered by one platform.

Every great tour runs on two things working in sync: guides who deliver rich guest experiences and a back office that keeps the day moving. Itoura powers both!

Tour guide briefing a group of guests
On the ground

Guides briefed before they arrive.

Each guide gets their tour, guest manifest and meeting point pushed to their phone the night before, so they show up ready, not scrambling.

A calm, modern tour operations office
Behind the scenes

A back office that keeps pace.

Imports, scheduling and payouts handled in one system, so coordinators spend their day on guests and guides, not reconciling spreadsheets.

Built for the whole team

One system, every role.

Owners, coordinators and guides each get exactly the view they need: scoped, secure and in sync.

Owners & Admins

The full control room: every booking, guide and euro in one place, with overrides, billing and audit when you need them.

Coordinators

Coordinate every departure and assign guests to the right guide on high-volume tours, keeping the day on track from the live operations view.

Guides

Their tours, manifests and meeting points on mobile, plus fast on-site check-in. No spreadsheets, no scrambling.

From booking tool to operations hub

Mission control for tours in motion.

The sale is just the start. Itoura shows you every departure happening right now (where it is, who's running it, and what needs you) so you solve problems before a guest ever feels them.

Sunrise Walk · on time
E-Bike Tour · live
Vineyard Trip · +12m delay
City Highlights · on time
Food Crawl · checking in
Live activity feed
✓
Sunrise Walk checked in 24/24 guests
2 MIN AGO · GUIDE M. ROSSI
!
Vineyard Trip running 12 min behind, guests notified automatically
6 MIN AGO · AUTO-ALERT
↻
E-Bike Tour reassigned to A. Kovač after sick call
14 MIN AGO · COORDINATOR
★
City Highlights added 3 walk-up guests on-site
22 MIN AGO · DIRECT CHECK-IN
€
Food Crawl payout pre-calculated for tonight's guide
28 MIN AGO · PAYOUT ENGINE
Payout operations

Payouts that run themselves.

Per-head rates, language premiums, performance bonuses, tips: the payout engine reads every completed departure and calculates exactly what each guide is owed. You review once and approve.

  • Any pay structure. Flat, per-guest, tiered or hybrid. Model how your guides actually get paid.
  • Hours back every week. The back-office math that used to eat a weekend now closes in one review.
  • Paid on time builds trust. Accurate, predictable payouts are how you keep your best guides.
Start free trial →
Payout run · Week 23
Ready to approve
€11,84014 guides · auto-calculated
Approve run
GuideToursBaseBonusTipsTotal
MRM. Rossi11€820€140€96€1,056
AKA. Kovač9€690€90€72€852
TST. Silva13€980€210€118€1,308
PGP. Gauthier8€600€80€54€734
JLJ. Lind10€760€120€88€968
Operational intelligence

Turn the day's data into your next decision.

Eight live dashboards read your fill rate, channel margin, guide load and demand patterns in real time, so the calls you make on today's operations and on the wider business run on this morning's data, not last month's.

Departures & fill rate
Last 8 weeks · direct vs OTA
Last 8 weeks
W1
W2
W3
W4
W5
W6
W7
W8
Direct bookings OTA channels
8Live Operational Intelligence dashboards
Real-timeCapacity, guide load & demand as they happen
EUData residency & GDPR-ready tooling

From signal to decision

Operational Intelligence isn't one more dashboard to admire. It tells you what to do next, this morning and this quarter.

Run the day

Today's load at a glance

Every departure, seats sold and assigned guide on one board. Merge near-empty tours or reassign a guide before a single guest is left waiting.

Run the day

Protect capacity & fill

Catch soft departures days out. Discount the right slots, consolidate half-full tours, or open more space where demand is running hot.

Run the day

Balance your guides

See who's working when. Shield your strongest guides from burnout and stop paying for idle hours across the week.

Grow the business

Know which channels pay

Compare direct vs OTA margin by product. Move spend toward the channels that actually keep margin, and renegotiate the ones that don't.

Grow the business

Plan with real demand

Read week-over-week demand by product, language and season. Add departures and schedule staff on evidence instead of gut feel.

Grow the business

Price on real unit cost

Track guide cost per departure and overage trends. Set prices and plan headcount knowing the true economics of every tour.

Itoura · the numbers that matter
8
Operational Intelligence dashboards
<30 min
From signup to first manifest
Real-time
Mission Control across every device
EU-hosted
GDPR-ready tooling & EU data residency
Built to scale

A cloud platform for high-volume tour operations.

As operators grow across channels, cities, staff and guest volumes, Itoura needs reliable infrastructure for secure tenant data, background processing, analytics and workflow automation.

Secure multi-tenant dataEach operator works in its own organization context, with role-based access and audit-ready operational records.
Background operationsImports, sync jobs, alerts and reconciliation flows are designed to run without blocking the workday.
Operational analyticsDashboards turn booking, check-in, staffing and revenue signals into decisions owners can act on.
Room to growThe platform is structured to support deeper workflow automation as operational needs become more complex.

Regain control of your operations.

Bring every booking, guide and payout into one control room. Onboard in a weekend. See your first live departure board on Monday.

Start free trial → Book a demo

14-day trial · No card required · Cancel anytime